FAQ

What are your scarves made from?

Our scarves are made from 100% viscose. Viscose is a plant-based, lightweight, easy care fabric. 

Our dyes are also water-based. 

   

How do I wash my scarf?

We recommend hand washing, always, using a very mild detergent.

 

Will you ever offer different prints?

We are always introducing new collections, with seasonal prints. Be sure to join our email list on our home page to keep up with all things PEPETTE (including our fantastic sales!) 

 

Purchasing & Shipping Questions

 

How long will it take for my order to arrive?

Due to high order volume for Flash Sales, your order will ship within 5-7 business days of the order date.  Once your order has been shipped and has left our warehouse, it will arrive within 3-7 business days. 

We will send you an email once your order ships. 

 

Why is my credit card information being rejected?

Our online sale system is configured to provide you with maximum protection against fraudulent transactions. In order to complete a transaction, you will need to provide your complete and current billing information with your credit card—including name on the card, the street address, city, state and zip code. 

The system will not complete transactions with billing address discrepancies. If you have entered anything in error, you can always make another purchase—just be sure to clear out your browser cache first. Incorrect information may “stick” in your cookies on your browser, preventing another transaction.

  

Returns and exchanges

 

Can I return a scarf if there’s something wrong with it?

All sales are final. We do not offer returns or exchanges for nationwide flash sales.

 

Please email us at info@Pepette-la.com for any customer service inquiries.